Frequently Asked Questions
Everything you need to know about your Max and Lily shopping experience.
What is the typical shipping timeframe for furniture orders?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes 3-7 business days for delivery.
Do you offer a warranty on your home products?
Yes, all Max and Lily furniture comes with a one-year limited warranty covering manufacturer defects in materials and workmanship from the date of purchase.
What is your return policy for home decor and furniture?
We offer a 30-day return window. Items must be in their original packaging and unassembled condition. Please note that return shipping fees may apply.
Are your wood products sustainably sourced?
Quality and sustainability are our priorities. We use solid New Zealand pine wood and low-VOC finishes to ensure our products are safe for your home and the environment.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification with a tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options through Affirm for larger furniture purchases.